Returns & Exchanges
At Hannas Toowoomba, we want you to be completely satisfied with your fashion purchase. If your items aren't quite right, we offer a 30-day return policy for a full refund or exchange on all full-priced garments.
Check Eligibility
Ensure your items are unworn, unwashed, and have all original Hannas tags attached before initiating your return.
Complete Return Form
Fill out the returns form included in your original package, indicating whether you would prefer a size exchange or a refund to your original payment method.
Pack and Post
Securely package your items and send them back to our Toowoomba storefront via a trackable postal service to ensure safe delivery.
Processing and Notification
Once our team receives and inspects your return, we will process your request within 3-5 business days and send a confirmation email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing