Frequently Asked Questions
Everything you need to know about shopping with Hannas Toowoomba.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that certain clearance items may be final sale.
How do I determine my correct size?
Each product page includes a detailed size guide. Since we stock a variety of premium brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Do you offer Click and Collect at the Toowoomba store?
Absolutely. You can select the 'Pick Up' option at checkout to collect your order from our Ruthven Street location at no extra cost, usually ready within 24 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Zip Pay for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to follow your parcel's journey.